We're looking for Manager IT Operations for the Karachi office.
Job Description:
- Manage multi-functional operations teams handling enterprise infrastructure services.
- Prepare and review all service level and operational metrics and KPI scorecards for service delivery.
- Design, maintain and implement all IT processes according to operational policies.
- Ensure smooth running of enterprise infrastructure services.
- Ensure continuous monitoring of IT systems.
- Ensure tracking and resolution of reported issues within agreed timelines.
- Should be able to handle and manage escalations.
- Continuously work with other stakeholders to further improve the operational processes.
- Periodically, present operational performance of the IT system to management.
- 10-12 years of experience with at least 3 years in a team management role.
- Good technical knowledge in at least 2 of the following areas:
- data center technologies
- data networks
- server management and
- storage
- Advanced-level technical certifications will be a plus.
- Familiar with ITIL framework.
- Good communication skills
Interested candidates can email their resumes to talent@systemsltd.com with the position in the subject line.